Test Manager

One of our federal clients is seeking an experienced Test Manager to join the team.

About the role

Test Managers oversee the whole testing practice and manage the deployment of testing resources and testing approaches.

Test Management defines overall testing strategies and manages effective planning, monitoring and execution of all testing activities.

EL1 Test Managers are responsible for performing objective assessments of the software products to enable developers and managers to make appropriate corrective decisions.

The role assists with the implementation and definition of overall testing strategies. EL1 Test Managers ensure that test activities are effectively planned, monitored, and completed in accordance with agreed test guidelines and business requirements. A key component of the role involves dealing with external software vendors as stakeholders.

EL1 Test Managers exercise a considerable degree of independence, with decision-making substantially dependent on their high-level judgement and consideration of wider agency implications, with work being performed under the general guidance of senior staff.

In performing a leadership role, EL1 Test Managers drive innovation, change in workplace practices and organise work in the context of competing priorities and strategic direction.

Key duties and responsibilities

• Manage the timely delivery of testing outcomes and the quality of testing processes
• Plan, develop, and manage test cases for different types of testing at various stages of testing on appropriate testing platforms
• Liaise with project teams to ensure appropriate methodology and testing tools are used for testing processes
• Review complex test cases from team members to ensure quality
• Contribute to the approach for scripting, test data requirements gathering, and test data gathering
• Define and document requirements for test environments
• Develop and manage team improvement initiatives and projects, including team tools and process changes
• Identify, analyse, manage and report on trends of defects, programming errors and inconsistent operational characteristics
• Conduct complex testing to ensure the ICT service functions as per requirements
• Undertake test effort estimation and manage resources to ensure project deliverables are met
• Lead and support operations of the team, including monitoring business performance, setting priorities, and managing resources and workflow
• Lead and manage staff, including overseeing the management of performance, attendance, health and wellbeing
• Develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention
• Contribute to and influence ICT strategy resolving conflicts as needed
• Monitor and manage work output and quality, against established performance standards through interpretation of quality analysis and reporting
• Report on the achievement of business outcomes, key performance indicators and quality assurance to manage performance
• Proactively share knowledge and expertise, and provide assistance and mentorship to less experienced colleagues
• Prepare and review a range of written material including technical and corporate documentation
• Assist with the management of finances, resources and budget requirements and issues within area of responsibility
• Collaborate with a broad range of internal and external stakeholders to achieve project outcomes
• Engage and partner with other agencies and service providers to build service delivery capability
• Attend interagency meetings and forums to influence business outcomes and share information
• Encourage innovation, continuous improvement and manage and support change
• Manage team contribution to costing process
• Exercise delegation in accordance with legislation and guidelines.

Essential criteria

• Methods and tools: Level 5 (SFIA) — Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards. Evaluates and selects appropriate methods and tools in line with agreed policies and standards. Contributes to organisational policies, standards, and guidelines for methods and tools. Implements methods and tools at programme, project and team levels including selection and tailoring in line with agreed standards. Manages reviews of the benefits and value of methods and tools. Identifies and recommends improvements.
• Performance management: Level 5 (SFIA) — Forms, maintains and leads workgroups and individuals to achieve organisational objectives. Determines and delegates objectives and task responsibilities to individuals or teams including people management responsibilities as appropriate. Sets the quality, performance and capability targets in line with organisational goals. Monitors performance and working relationships and provides effective feedback to address individual issues. Encourages individual development of skills and capabilities in line with team and personal goals. Facilitates the development of individuals by adjusting workload, targets, and team capacity. Plays an active role in formal organisational processes such recruitment, reward, promotion and disciplinary procedures.
• Specialist advice: Level 5 (SFIA) — Provides definitive and expert advice in their specialist area. Actively maintains recognised expert level knowledge in one or more identifiable specialisms. Oversees the provision of specialist advice by others. Consolidates expertise from multiple sources, including third-party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation.
• Stakeholder relationship management: Level 4 (SFIA) — Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. Implements stakeholder engagement/communications plan. Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.
• Testing: Level 6 (SFIA) — Develops organisational policies, standards, and guidelines for testing. Plans and leads strategic, large and complex testing activities. Leads activities to manage risks and opportunities associated with testing. Adapts or develops organisational testing capabilities and methods to solve complex business and engineering problems in tools and testing. Promotes a culture of quality throughout the organisation and drives adoption of and adherence to testing policies and standards.

Desirable criteria

• Acceptance testing: Level 5 (SFIA) — Plans and manages acceptance testing activity. Specifies the acceptance testing environment for systems, products, business processes and services. Manages the creation of acceptance test cases and scenarios. Ensures that defined tests reflect realistic operational conditions and required level of coverage. Ensure tests and results are documented, analysed and reported to stakeholders, and required actions taken. Highlights issues and risks identified during testing to stakeholders. Provides authoritative advice and guidance on planning and execution of acceptance tests.
• Emerging technology monitoring: Level 4 (SFIA) — Supports monitoring of the external environment and assessment of emerging technologies. Contributes to the creation of reports, technology roadmapping and the sharing of knowledge and insights.
• Quality assurance: Level 4 (SFIA) — Plans, organises and conducts assessment activity and determines whether appropriate quality control has been applied. Conducts formal assessments or reviews for given domain areas, suppliers, or parts of the supply chain. Collates, collects and examines records, analyses the evidence and drafts all or part of formal compliance reports. Determines the risks associated with findings and non-compliance and proposes corrective actions. Provides advice and guidance in the use of organisational standards.
• Quality management: Level 5 (SFIA) — Ensures that projects, teams and functions have appropriate practices in place and are meeting required organisational quality levels. Advises on the application of appropriate quality management techniques and standards. Determines areas where existing processes should change from analysing audit findings. Facilitates improvements to processes by changing approaches and working practices, typically using recognised models. Takes responsibility for controlling updating and distributing organisational standards.

Technical skills, knowledge and qualifications

• Ability to quickly gain in depth knowledge and understanding of: framework, legislation, policies, procedures and information management requirements relevant to the work area; the agency’s privacy, ethics, workplace health and safety and security protocols; relevant business systems and tools
• Prior experience within government or similar large-scale organisation.
• Familiarity with SAP environment

Working arrangements

Hybrid

The Labour Hire Worker is expected to work onsite for the first 6 weeks before a hybrid flexible working arrangement can be considered, unless otherwise negotiated. A hybrid flexible working arrangement may then be considered, ensuring the Labour Hire Worker’s residing address is within reasonable travel time and distance of the RFQ location to present onsite in cases of emergency or to meet business requirements. The location is the capital city of selected state/s.

Maximum hours: 40 hours per week

Estimated start date: 1 January 2027

Initial contract duration: Up to 12 months

Application requirements

• Latest copy of your CV
• A suitability statement addressing the skills/experiences.

If you believe you are the right fit, apply today.

If you know someone who can be a great fit, refer them via our referral page on the website.

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